We've all seen them. Professional web sites that are just messed up in some way. Broken links are a common one but what gets me more annoyed is sites telling you to do something on their site that does not work.
For example I recently did a "buy now" on an item on eBay and immediately paid for it via paypal. The next day eBay email me saying they've had to remove the item and said I should go to their resolution centre to get my money back. Going to the resolution centre I find that I can not put in a call because it requires you to pick a transaction...which they removed with the auction. How the hell am I supposed to put in a complaint for an item they've wiped from ever exsisting. Thankfully I can resolve the issue with Paypal but still it is crap to get an email from ebay saying "do x,y & z" to find you can't get past x because there is no option for "y".
Now how long will Paypal take to get my money back. Let us see how good their $20,000 buyer protection really is.
In a small retailer, that is just starting their online presence, this might be understandable but eBay probably takes down hundreds if not thousands of auctions a day. You'd think they would have their "Resolve a problem" walk through right by now.